Support – VeriDoc Certificates

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Features and Benefits

See the list below for all the features and benefits.
If you want to know more, please, contact us.

Settings Feature Tour in VeriDoc Certificates

Settings Feature Tour in VeriDoc Certificates

This walkthrough shows you how to access and customise the settings in the VeriDoc Certificates platform with ease. You’ll be guided through updating your organisation’s profile, setting user permissions and managing billing & subscription choices.

Pricing Plans for your VeriDoc Certificates Account

Pricing Plans for your VeriDoc Certificates Account

Navigating your subscription with ease this tutorial walks you through selecting a new pricing plan for VeriDoc Certificates. You’ll see how to compare available packages, understand key differences like certificate limits and rollover features, and pick the best fit for your organisation.

Manage User Feature in VeriDoc Certificates

Manage User Feature in VeriDoc Certificates

This video gives you a complete walkthrough of managing user roles within the VeriDoc Certificates platform. You’ll see exactly how to access the user list, assign or modify roles, and control account access rights—all from the admin dashboard.

How to View your Account Details

How to View your Account Details

Discover how easy it is to view and manage your account in VeriDoc Certificates. This tutorial shows you how to access your profile settings and organisation details from the dashboard.

How to Use Search Feature in the Dashboard

How to Use Search Feature in the Dashboard

Explore how the Search Feature in the VeriDoc Certificates platform lets you instantly locate any certificate or record in your account. You’ll see how to filter by criteria such as recipient name, document number, issue date and issuer, all from a clean search interface.

How to Update Your Organisation Details

How to Update Your Organisation Details

In this walkthrough you’ll learn how to add or update your organisation’s details within the VeriDoc Certificates dashboard. You’ll see how to access the organisation profile, enter or edit key information like company name, logo, address and authorised signatory.

How to Update your Account Details

How to Update your Account Details

This video guides you through updating your account details in the VeriDoc Certificates dashboard step by step. You’ll see how to access your profile, change organisation or billing information, and review usage history.

How to Sign Up to your Account

How to Sign Up to your Account

Ready to begin your journey with VeriDoc Certificates? This video walks you through the simple Sign Up process step by step, so you can get started within minutes.

How to Sign Out from your Account

How to Sign Out from your Account

This quick tutorial shows you how to safely sign out of your VeriDoc Certificates account. You’ll learn how to access the profile menu, select “Sign Out”, and confirm that your session has ended. The walkthrough also covers best practices for logging out on shared or public devices to keep your credentials secure.

How to Reset Account Password

How to Reset Account Password

Lost your login details? Don’t worry—this video walks you through the simple steps to reset your password for VeriDoc Certificates. You’ll learn how to access the “Forgot Password” link on the login page, enter your registered email, and receive a secure reset link. The process is fast, secure and designed with user convenience in mind. Follow along as we show exactly where to click, how to set a new password, and what to expect next. Within minutes you’ll be back in your dashboard issuing and verifying certificates as usual. No…

How to Request Custom Template

How to Request Custom Template

In this video you’ll learn how to request a custom certificate template tailored to your organisation inside the VeriDoc Certificates platform. We walk you through where to access the template-request form, what details to include like branding, layout and dynamic fields, and how to upload your assets.

How to Login to your Account

How to Login to your Account

Welcome to your first step inside the VeriDoc Certificates platform. This tutorial guides you through logging in with your organisation credentials and accessing your dashboard for the first time.

How to Create a New Certificate in your Account

How to Create a New Certificate in your Account

This tutorial guides you through how to create a new certificate within the VeriDoc Certificates platform from selecting a template to issuing the final version. You’ll see how to choose or import a template, customise fields like recipient name, degree or course, issue date and certificate number.

How to Create a Free Trial Account

How to Create a Free Trial Account

Get started with VeriDoc certificate’s 30-days free trial to simplify your digital certification process. This free trial gives you full access to all features without any restrictions.

How to Contact Customer Support

How to Contact Customer Support

Welcome to the Customer Support walkthrough for the VeriDoc Certificates platform. In this video you’ll learn how to access our support centre, submit a help ticket, and track its progress through to resolution.

How to Check your Membership and Billing details

How to Check your Membership and Billing details

In this video, you’ll learn how to manage your subscription with ease. Discover where to view your current plan, billing history, and usage of certificates per month. We’ll walk you through changing plans, reviewing invoices, and activating or cancelling services without disruption.

How to Change your Account Password

How to Change your Account Password

This video walks you through updating your password in the VeriDoc Certificates platform with ease. You’ll see how to locate the Change Password option in your profile settings, entering your current password and choosing a new one securely.

How to Change QR Code Status

How to Change QR Code Status

This video explains how to update the QR-code status for a certificate in the VeriDoc Certificates system. You’ll see how to navigate to the document list, select a certificate and change its QR-code state (e.g., active, revoked, or pending).

Edit an Existing User with Manage User Feature

Edit an Existing User with Manage User Feature

In this video you’ll learn how to edit an existing user’s profile in the VeriDoc Certificates platform. The tutorial shows how to access the “Manage Users” section, select a user, and update details like role, email address, and permissions.

Delete a User with Manage User Feature

Delete a User with Manage User Feature

This walkthrough shows you how to remove a user from your organisation’s account in the VeriDoc Certificates platform. You’ll be guided through navigating to the Manage Users section, selecting a user, and clicking “Delete” to revoke access.

Dashboard Guide for VeriDoc Certificates

Dashboard Guide for VeriDoc Certificates

Step into the central control of your certificate ecosystem with the Dashboard Guide for VeriDoc Certificates. You’ll discover how every feature from issuing and tracking to verification and analytics is presented in an intuitive interface.

Change User Status with Manage User Feature

Change User Status with Manage User Feature

This brief tutorial shows you how to change the status of a user in your organisation’s VeriDoc Certificates dashboard. You’ll see exactly where to find the “Manage Users” section and how to toggle user permissions and activation with just a click.

Add New User with Manage User Feature

Add New User with Manage User Feature

Learn how to easily add a new team member into your VeriDoc Certificates organisation. This walkthrough shows you where to access the “Manage Users” section, click the create button and fill in fields like name, email and role.

Action Verify Feature in the Dashboard

Action Verify Feature in the Dashboard

Discover how effortless verification can be with the Action Verify feature in the VeriDoc Certificates platform. The video shows how to access the verification page, scan the certificate’s QR code or paste the verification link, and instantly view the full certificate details.

Action Email Feature in the Dashboard

Action Email Feature in the Dashboard

This walkthrough demonstrates how to use the Action Email feature in the VeriDoc Certificates platform. You’ll learn how to send a verified certificate directly from your dashboard by selecting the recipient, including a custom message, and choosing the secure format.

Action Download Feature in the Dashboard

Action Download Feature in the Dashboard

This tutorial takes you through how to download any document you’ve issued using the VeriDoc Certificates platform. You’ll see where to navigate in the dashboard, locate the action menu for a certificate, and select Download to securely save a verified PDF version.